Super Agent
Alternative multi-chat interface - All your customer chats on the one single screen.
Maximize your efficiency and stay in control of every conversation. Super Agent transforms your LiveChat experience by displaying all your active chats in one unified view.
Forget the constant back-and-forth; our intuitive interface lets you observe and manage multiple customer inquiries simultaneously. Get a sneak peek at new messages and prioritize your workflow with ease. It's the perfect solution for agents handling high volumes of chats who want to ensure every customer receives a timely, personal response.
Why Super Agent?
Multitask effortlessly: Manage multiple chats simultaneously and ensure no customer is left waiting.
Efficiency at its peak: See new chats and messages instantly, invite any waiting customers from the queue, prioritize with sneak peek functionality, and reply using canned responses.
Key Features
No more need for switching between chats. See up to 18 chats at one divided screen or use the "show more chats" switch to see even more of them.
The automatic appearance of incoming chats makes there's no need to switch between ongoing and new conversations. Now you can now see them all in one place.
You are going to see what a customer is about to write thanks to sneak peek functionality. Organize your workload better by the following sneak peek in multiple chats at once.
You can use your set of canned responses as you use them in the LiveChat app. To do it, just use your mouse or a keyboard by inserting "#" anytime in the chat.
Full functionality of the standard LiveChat view, including transfers, tags, and files. Also, jump to the standard LiveChat view in one click if needed.
You can see if the message was delivered or read on the other side of the chat.
Add tags to your chats and give them the context you need. You’ll always know what your customers talk about and what problems they face.
The customer's answers to the pre-chat and post-chat surveys are visible right inside the conversation.
You will be notified within the app about customers queueing so you can invite them to a conversation—all without leaving the app.
Benefits
View all your customer chats on one screen. Customize the layout of chat windows to your preference.
Save time you need for switching between chats to answer your customers.
Saved time and better workload organization will allow you to chat with even more people.
Chat conversations visible in the smaller version of the divided Super Agent's screen look just the same as in the standard LiveChat view. Take advantage of the sneak peek, canned responses, and other functionalities you love to use in LiveChat.
Elevate your customers' experience by providing support with outstanding precision. Receive in-chat, easy-to-follow hyperlink information each time the customer clicks a link on your website.
What's new
13.08.2025
The team communication feature is deprecated.
16.05.2025
Custom Chat Grid Layouts - You can now fully customize your chat window layout. Whether it’s 3x1, 6x3, or anything in between—set up your grid to fit your workflow and screen size perfectly.
04.02.2025
An in-app payment system was introduced.
19.11.2024
Team communication added.
26.07.2024
new refreshed interface.
21.06.2022
Added the ability to transfer chats, and implemented showing customers viewed pages (clickable links).
01.10.2021
added the ability to talk to the application's HelpDesk.
12.01.2021
Added ability to tag chats, added ability to agree to marketing consent to receive onboarding/marketing information.
29.03.2021
pre and post-chat survey results are visible inside a chat, custom variables are visible in a tooltip over the chat header, and bug fixes.
27.01.2021
Closing active chat, the delivery status of agents' and customers' messages, rich messages, clickable links, typing indicator added, bug fixes.
25.11.2020
The app is published.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Agent .