Name: Telegram
Price: 10 USD
Rating: 5 (6 reviews)

Reply to your Telegram chats in LiveChat

$10 / mo, per license

Developed by FEDYK sp. z o. o.

Works with LiveChat

How it works

Receive and respond to Telegram chats in LiveChat.

The integration supports:

Telegram chats, groups
Topics in groups
Text, stickers, photos, videos, audio files, PDFs, and all kinds of media files
Contacts and location details
ChatBot and rich messages (carousels and quick reply)
LiveChat Welcome Message

Connect up to 10 Telegram Bots. Use LiveChat Teams to routing chats among your agents.

To maintain the top level of security, we don't keep your messages on our servers.

To get help or support, please contact the integration developer via Telegram.

Experimental: connect Telegram Private Account using phone number.

Key Features

Simple setup

Just copy-paste your Telegram Bot Token. If you run into any trouble, check our simple installation tutorial, which guides you through the installation process.

Telegram Groups

Reply to messages in Telegram Groups right from LiveChat.

ChatBot support

Automate your customer service with ChatBot.

Multiple Telegram accounts

Connect with up to 10 Telegram accounts.

LiveChat Messaging Mode

We support Messaging Mode so that you can reply to the chats even the next day.

Block spammers

Block users who keeps causing trouble. Similar to LiveChat Ban visitors, select the three dots icon “…” in the top right corner and click Block this user

Topics in groups

Easily manage your community with the groups topic support.

Benefits

All chats in one place

Use LiveChat as one platform for all your conversations.

Boost user retention

On mobile devices, users read 96% of messages within three minutes. Use this opportunity to change customers' engagement on mobile.

Secure and fast

That's why we don't retain your chats data.

What's new

· Add support for Topics in Telegram Groups.

· Add an option to let customers to rate chats. To enable feature, check the settings.

App Privacy

The developer FEDYK sp. z o. o. indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy. App installation indicates your acceptance of the terms and conditions set by Text, Inc. Marketplace.

Tutorial & Support

How to use this app

Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Telegram.