Joe Bush - Chat Consultant

### **Wherever you are in your journey with LiveChat, I can help improve customer experience, drive more revenue, and reduce effort.** Here are some of the ways I can support you: 1. **LiveChat Implementation:** Ensuring every element of the platform is designed to help you and your customers achieve your goals. 2. **LiveChat Optimisation:** Full review of your current performance and improvements made to ensure you're maximising the return from the channel. 3. **Agent Training:** From how to use the platform to the soft skills and processes required to delight customers. 4. **Leadership Support:** Including how to run quality assurance, agent development plans, resourcing, and more. 5. **Resources & frameworks:** Conversation flows, knowledge bases and which apps, and integrations are right for you. 6. **Behaviour change:** If you're looking to switch from phone and email to chat, I can help build a roadmap to make that happen. 7. **Chatbot Development:** From simple through to complex, I can help automate chat conversations at scale. 8. **Apps & Integrations:**Connecting your infrastructure and automating tasks with LiveChat apps. If there's anything else you're looking to achieve with chat, I can either help or know the right people to help - including recommending outsourcers that I know and trust. **Why me?** Between 2012 and 2024, I ran a live chat outsourcing and consulting business. We spent every day working on how to deliver a better chat experience. We had the opportunity to implement chat on over 250 websites, handle 3,000,000+ chat conversations, and consult for global enterprise brands with 500+ agents. My focus is now on creating a tangible impact on in-house teams.