Joe Bush - Chat Expert

# Your Chat, Automation and CX Partner I help brands turn **LiveChat**, **ChatBot** and **Text.com** into high performing revenue and service channels. My approach is simple - data, clarity, and an obsession with what actually moves results. --- ## How I Help ### **Launch** Set your LiveChat, ChatBot, and Text foundation the right way. Best practice, tailored to your business, implemented from day one. ### **Optimise** Ongoing improvements that increase leads, sales and customer resolutions. No fluff, just measurable gains every month. ### **Coach** Train your team to excel. Clear playbooks, practical skills and coaching that gives agents the confidence to perform. ### **Automate** Modern ChatBot design that removes friction, reduces cost and scales support without hurting customer experience. Fully integrated across Text.com and your wider stack. ### **Understand** Regular reporting and insight that proves chat ROI and guides smart decisions. You’ll always know what’s working, what isn’t, and why. ### **Everything** Want me to take ownership? Strategy, optimisation, training, reporting and automation handled end to end - you provide the agents. --- # Why Work With Me I’ve spent more than a decade building and optimising LiveChat, ChatBot and Text.com operations for brands of every size. I combine deep platform knowledge with a data driven approach that focuses entirely on outcomes. If you want a partner who treats your chat channels like mission critical assets, this is what I do every day.